Reliable support that keeps your systems running and your team focused

Software should keep pace with your business, not hold it back. From hosting and maintenance to roadmaps and feature planning, we help make sure your systems stay in great shape and ready for what’s next.

Our support is about more than keeping the lights on. We work with you to plan ahead, shape your roadmap and build on what’s already working. Whether you’re adding new features, scaling up operations or refining how things run day to day, we’re here to help you do it with confidence.

It’s a long-term partnership that gives you the clarity, continuity and technical support to keep moving forward.

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We take care of the tech so that you can get on with the work

Ongoing support means making sure your systems keep performing well, stay aligned with your goals and continue to grow with you.

Support can be provided on-demand or through a monthly retainer for peace of mind and faster response times.

Some of the apps we've delivered include:

  • Managed hosting with daily backups and performance monitoring
  • Scalable infrastructure set up and maintained by our team
  • Regular updates to keep your platform current and secure
  • Continued development and new feature rollouts
  • Support for integrations and connected services
  • System reviews and planning sessions to help you grow with confidence
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Hosting & Infrastructure you can rely on

We host the majority of our systems on AWS, giving clients the benefit of high performance, flexibility and reliability from day one. If a different setup is better suited to your needs, for example, due to compliance, budget or architecture, we’ll work with that too.

All hosting is managed directly by our team. There’s no third-party support desk and no handovers to worry about. Just one point of contact, one team responsible and a setup you can depend on.
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A partner that sticks around

Some agencies hand over the keys and move on. We don’t work like that. From regular check-ins to major upgrades, we’re there for the long haul. That means smoother updates, better planning and less stress for your team.

Over time, our support work has included:

  • Keeping ecommerce sites secure and stable through peak traffic
  • Rolling out new features to support business growth
  • Adapting integrations to keep up with changing third-party tools
  • Helping teams use their systems more effectively

We’ve been doing this since 1999. That experience helps us spot what’s needed early, keep things running well and adapt as your goals change.

Supporting your success, every step of the way

"We don't have to chase, Ecce keeps us ahead of problems and helps us plan what's next"

We build long-term relationships because that’s how we deliver the best results. If you’re looking for dependable support, clear advice and a team that genuinely cares, we’d love to talk.

Support that grows with you Explore our client success stories